Store Policies
Turnaround Time
All orders are printed at Media Shack LLC as they are received.
Because everything is made to order, please allow up to 2 weeks for processing and production on all orders.
Please note that choosing a faster shipping method does not shorten the 2-week production turnaround time. Your order must be completed before it can be shipped.
Thank you for your patience and support. We appreciate you!

Shipping
We will ship your order to the address provided in your delivery details at checkout. Please double-check your shipping address before completing your order.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
After your order has shipped, please allow an additional 2–7 business days for delivery.
Media Shack LLC is not responsible for shipping delays once a package has been handed over to UPS. If your package is taking longer than expected to arrive, please contact UPS directly.
If your package is lost in transit, you will need to file a claim with UPS.

Printing & Product Quality
We do our best to ensure every order is printed and produced correctly, but minor variations can occur with custom-made products.
Customers have 48 hours after receiving their order to inspect the items and report any damages or defects to Media Shack LLC.
Media Shack LLC is not responsible for manufacturing inconsistencies from the garment or product manufacturer, including but not limited to:

• Mis-labeled garments

• Color or dye irregularities

• Stitching errors

• Rips or tears

• Holes or other garment defects

However, items with manufacturer defects may qualify for a replacement. Please contact us as soon as possible if you believe you received a defective item.

Out-of-Stock Items
Product availability can change without notice. If an item becomes unavailable after your order is placed, we will contact you as soon as possible and offer an alternative style when available.

Print Placement
Please be aware that there is a ½-inch industry-standard placement tolerance in either direction. Slight variations in print placement within this tolerance are not considered a misprint or defect.

Cancellations
All orders are considered final once placed.
If you request a cancellation after your order has been placed, a 20% restocking fee may apply, along with charges for any services or work that have already been completed.
Cancellations are not permitted once an order is in production or any decoration has been completed.

Returns & Exchanges
Because all of our products are made to order, we do not offer returns or exchanges.
Please review the size guide before placing your order to make sure you select the correct size and fit.
NO RETURNS. NO EXCHANGES.
If you receive a defective or damaged item, please contact colleen@mediashackfargo.com within 48 hours of receiving your order. We will review the issue and work with you to determine the appropriate resolution, which may include a replacement.

Privacy Policy
Media Shack LLC will not sell or share your personal information with third parties, except when necessary to process your order or provide requested services.